Banking with NatWest

If you are a bank, and your customers are complaining they have to wait in line to long, do you:

1. Put on more tellers
2. Open more branches
3. Remove all the clocks so the customers don’t realize how long they have been waiting for

Of course, if you are any sane bank, option 1 or 2. If you are Natwest, you have to take option 3

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